Question 1

What is Monterey × Jack?

Accepted Answer

We're a BC-based pet brand creating premium collars and accessories for cats and dogs. Named after our own pets - Monterey (our tuxedo cat) and Jack (our golden retriever) - everything we make is designed with safety and style in mind.

Question 2

What makes your products special?

Accepted Answer

All our cat collars feature breakaway safety clasps, and we use premium materials for lasting quality. Plus, $1 from every purchase supports local rescue shelters.

Question 3

What products do you offer?

Accepted Answer

We specialize in luxury velvet cat collars, fun charms for cats and dogs, and our signature cheese-shaped collar charm. More products are coming soon!

Question 4

Are your collars safe for cats?

Accepted Answer

Absolutely! All our cat collars feature breakaway safety clasps that release if your cat gets caught on something. Safety is our top priority.

Question 5

How do I purchase products?

Accepted Answer

Simply browse our collections, add items to your cart, and checkout. We'll ship your order directly to you!

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay through our secure checkout.

Question 7

Can I return items?

Accepted Answer

Yes! We offer a 30-day return policy for all products. If you're not happy, we'll make it right.

Question 8

How much is shipping?

Accepted Answer

We offer free shipping on orders over $75 USD. Local pickup is also available in Pitt Meadows, BC. We do not currently ship internationally, but you can contact us to discuss special arrangements.

Question 9

What sizes do your collars come in?

Accepted Answer

Our cat collars are adjustable to fit most adult cats. Check the product page for specific measurements. We're working on size guides for each product!

Question 10

Can I attach charms to any collar?

Accepted Answer

Our charms work with any collar that has a D-ring or charm loop. They're designed to be lightweight so they won't bother your pet.

Question 11

What is the cheese charm made of?

Accepted Answer

Our signature cheese charm is made from durable, pet-safe materials. It's our brand symbol and makes a great conversation starter!

Question 12

Do you offer gift wrapping?

Accepted Answer

Not yet, but it's on our list! Sign up for our newsletter to be notified when gift options become available.

Question 13

How do you support animal welfare?

Accepted Answer

$1 from every purchase goes directly to local animal shelters. Our products are thoughtfully designed in BC, Canada, and we're committed to giving back to the rescue community that made Monterey's story possible.

Question 14

Can I donate directly?

Accepted Answer

Absolutely! Visit our 'Giving Back' page for direct links to our partner shelters. Every donation makes a difference!

Question 15

Which organizations do you support?

Accepted Answer

We support various animal welfare organizations, with a special focus on Katie's Place Cat Shelter in Maple Ridge, BC where Monterey was rescued.

Frequently Asked Questions

General Questions

Shopping & Orders

Product Questions

Giving Back

Still Have Questions?

Frequently Asked Questions

General Questions

Shopping & Orders

Product Questions

Giving Back

Still Have Questions?

Frequently Asked Questions

General Questions

Shopping & Orders

Product Questions

Giving Back

Still Have Questions?